Shipping Information / Returns
Returns Information
Returns
We have a 14-day return policy, which means you have 14 days after receiving your item to return it.
Explore Our Hassle-Free Returns Portal - Click Here
Return Enquiries - Id you have used our returns portal and still wish to speak to a member of the returns team please email returns@conditionwear.com.
Please note that that returns cannot be dealt with via social media.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. Please see return options below.
Return Method
Explore Our Hassle-Free Returns Portal - Click Here
RETURN POSTAGE COSTS ARE £4.00 WHICH WILL BE DEDUCTED OFF YOUR REFUNDABLE AMOUNT. PLEASE RETURN YOUR ITEMS WITH THE RETURNS FORM.
Exchanges
For live exchanges please use our returns portal. Click Here
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalised items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.If more than 15 business days have passed since we’ve approved your return, please contact us at hello@conditionwear.com.
Returns Portal
Explore Our Hassle-Free Returns Portal - Click Here
Delivery To: UK
Next Day £5 - Next day delivery (Free on orders over £85)
48 HOUR DELIVERY £3.99 - Delivered Within 2 working days.
DPD EXPRESS £7.00 - Delivered within 1 working day
Delivery To: USA
Express International $15 - Free On Orders Over $200
Delivered Duties Paid - Duties will be pre paid by Condition.
UAE
Express International 120 AED 2-5 days
Delivery To: Europe
Express International £15 - Free over £150

