FAQs

Can i cancel/amend my order?

  • Once your order has been placed we are unable to amend or cancel it.

Can i return my order? 

  • We offer a 30-day return policy, so once you have received your goods, please return them back to us as soon as possible. RETURNS PORTAL

Can i exchange my order?

  • The fastest way to exchange your item is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Which payment methods do you accept? 

  • We accept Paypal and major credit cards

Using Klarna as a payment method? 

  • HOW IT
    WORKS

    1. Add products to your cart and select “Klarna” when you check out.

    2. Enter a few personal details and you’ll know instantly if you’re approved.

    3. Klarna will send you an email confirmation and reminders when it’s time to pay and you can manage your orders and payments in the Klarna app.

    PAY IN 3-INTEREST FREE INSTALMENTS

    Spread the cost of your purchase into Interest-free instalments. The first payment is made at point of purchase, with remaining instalments scheduled automatically every 30 days. No interest or fees. Select the Klarna option and enter your debit or credit card information.
    To check your eligibility, Klarna will perform a soft search with a credit
    reference agency. This will not affect your credit score.

    • A new way to pay that's an alternative to a credit card.
    • 3 instalments gives you flexibility to shop without interest or hidden fees.
    • Not making your payment on time could affect your ability to use Klarna in the future.
    • Debt collection agencies are used as a last resort.
    • You must be 18+ and a UK resident to be eligible for this credit offer.

Received a faulty product? 

  • If you have received a faulty item please contact our Customer Service Team within 48 hours of delivery. You'll need to send clear images of the fault along with a written description. 

    The Customer Service Team will then help arrange a return for the faulty item to be returned back to our Warehouse where it will be inspected by our Returns Team. 

    Refunds / Exchanges will not be offered for products with reasonable wear and tear rather than a fault. 

Contact us? 

Contact Our Customer Service Team - Hello@conditionwear.com

Or fill out our FORM on line

Please allow 24 (up to 48 hours during busy sale periods) working hours for a member of the team to reply.