Returns 

We have a 14-day return policy, which means you have 14 days after receiving your item to return it. 

Explore Our Hassle-Free Returns Portal - Click Here 

Return Enquiries - Id you have used our returns portal and still wish to speak to a member of the returns team please email returns@conditionwear.com. Please note that that returns cannot be dealt with via social media. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. Please see return options below. 

Return Method

Explore Our Hassle-Free Returns Portal - Click Here 

RETURN POSTAGE COSTS ARE £3.50 WHICH WILL BE DEDUCTED OFF YOUR REFUNDABLE AMOUNT. PLEASE RETURN YOUR ITEMS WITH THE RETURNS FORM. 

Exchanges
For live exchanges please use our returns portal.  Click Here 

Sale Items

When you purchase a sale item from our store, please note that it is eligible for exchange or store credit. This means that we do not offer refunds for sale items. However, we understand that sometimes you may need a different size or colour, and we are happy to assist you in finding the perfect replacement. 

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalised items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at hello@conditionwear.com.

Explore Our Hassle-Free Returns Portal - Click Here 

ROYAL MAIL TRACKED 24 £5.99 - Next day delivery (Free on orders over £100)

ROYAL MAIL TRACKED 48 £3.99 - Delivered Within 2-3 working days. (Free on all UK orders)

DPD EXPRESS £6.99 - FREE ON ORDERS OVER £150 - Delivered within 1 working day

DPD SATURDAY DELIVERY - £12.99

UK Next Day Delivery is free on orders above the value of £100 via Royal Mail.

Delivery times are an estimate, while we have control over our dispatch timeframe, we deliver using 3rd party companies in which we have no control. Therefore all delivery times are estimates & we cannot be responsible for anything that falls outside this timeframe.

HL EXPRESS ON DEMAND $20 -
Delivered within 1-3 working days.

$10 ON ORDERS OVER $200
FREE ON ORDERS OVER $300

FEDEX STANDARD $15 - Delivered within 4-8 working days.

If you choose Express Delivery, you will receive a notification from DHL EXPRESS ON-DEMAND DELIVERY (ODD) and will provide you with email/SMS updates about your shipments progress and estimated delivery date/time. If the shipment doesn’t fit your schedule the 100% free service enables you to choose the time and place of delivery. Giving you maximum flexibility and greater control over your shipment.

DHL On Demand Delivery offers flexible delivery options:

• Delivery my package to another address:alternate delivery to work or family
• Deliver my package at a safe place:authorize shipment release to appointed safe place
• Deliver my package with neighbour: Leave the package at your neighbours, reception or guard specified
• Delivery my package at DHL ServicePoint: hold for pick-up collection
• Request to store my package: Vacation hold for safekeeping your parcel up to 30 days
• Deliver my package on another day: Scheduled Delivery

The shipping fee or order total does not include customs and duties, and this will be charged accordingly by customs in your own country, based on the order value of your shipment

*Delivery times are an estimate, while we have control over our dispatch timeframe, we deliver using 3rd party companies in which we have no control. Therefore all delivery times are estimates & we cannot be responsible for anything that falls outside this timeframe.

IMPORT DUTIES & TAXES COVERED ON ALL EUROPEAN ORDERS

DHL EXPRESS ON DEMAND £15.00 - Delivered within 1-2 working days.

£6 ON ORDERS OVER £200

If you choose Express Delivery, you will receive a notification from DHL EXPRESS ON-DEMAND DELIVERY (ODD) and will provide you with email/SMS updates about your shipments progress and estimated delivery date/time. If the shipment doesn’t fit your schedule the 100% free service enables you to choose the time and place of delivery. Giving you maximum flexibility and greater control over your shipment.

DHL On Demand Delivery offers flexible delivery options:

• Delivery my package to another address:alternate delivery to work or family
• Deliver my package at a safe place:authorize shipment release to appointed safe place
• Deliver my package with neighbour: Leave the package at your neighbours, reception or guard specified
• Delivery my package at DHL ServicePoint: hold for pick-up collection
• Request to store my package: Vacation hold for safekeeping your parcel up to 30 days
• Deliver my package on another day: Scheduled Delivery

Delivery times are an estimate, while we have control over our dispatch timeframe, we deliver using 3rd party companies in which we have no control. Therefore all delivery times are estimates & we cannot be responsible for anything that falls outside this timeframe.

DHL EXPRESS ON DEMAND AED 110 - Delivered within 1-3 working days.

AED 60 ON ORDERS OVER AED 1300

If you choose Express Delivery, you will receive a notification from DHL EXPRESS ON-DEMAND DELIVERY (ODD) and will provide you with email/SMS updates about your shipments progress and estimated delivery date/time. If the shipment doesn’t fit your schedule the 100% free service enables you to choose the time and place of delivery. Giving you maximum flexibility and greater control over your shipment.

DHL On Demand Delivery offers flexible delivery options:

• Delivery my package to another address:alternate delivery to work or family
• Deliver my package at a safe place: authorise shipment release to appointed safe place
• Deliver my package with neighbour: Leave the package at your neighbours, reception or guard specified
• Delivery my package at DHL ServicePoint: hold for pick-up collection
• Request to store my package: Vacation hold for safekeeping your parcel up to 30 days
• Deliver my package on another day: Scheduled Delivery

The shipping fee or order total does not include customs and duties, and this will be charged accordingly by customs in your own country, based on the order value of your shipment

Delivery times are an estimate, while we have control over our dispatch timeframe, we deliver using 3rd party companies in which we have no control. Therefore all delivery times are estimates & we cannot be responsible for anything that falls outside this timeframe.

DHL EXPRESS ON DEMAND - £27.99 - Delivered within 1-3 working days.

If you choose Express Delivery, you will receive a notification from DHL EXPRESS ON-DEMAND DELIVERY (ODD) and will provide you with email/SMS updates about your shipments progress and
estimated delivery date/time. If the shipment doesn’t fit your schedule
the 100% free service enables you to choose the time and place of
delivery. Giving you maximum flexibility and greater control over your shipment.

DHL On Demand Delivery offers flexible delivery options:

• Delivery my package to another address:alternate delivery to work or family
• Deliver my package at a safe place:authorize shipment release to appointed safe place
• Deliver my package with neighbour: Leave the package at your neighbours, reception or guard specified
• Delivery my package at DHL ServicePoint: hold for pick-up collection
• Request to store my package: Vacation hold for safekeeping your parcel up to 30 days
• Deliver my package on another day: Scheduled Delivery

The shipping fee or order total does not include customs and duties, and this will be charged accordingly by customs in your own country, based on the order value of your shipment.

*Delivery times are an estimate, while we have control over our dispatch timeframe, we deliver using 3rd party companies in which we have no control. Therefore all delivery times are estimates & we cannot be responsible for anything that falls outside this timeframe.